Question 1

What is Changemaker?

Accepted Answer

Changemaker is a platform for managing innovation challenges, engaging participants, and distributing rewards. It's designed for organizations that want to drive innovation and recognize contributors.

Key features include:
- Challenge creation and management
- Participant engagement and tracking
- RewardStack integration for reward distribution
- Analytics and reporting

Question 2

How much does it cost?

Accepted Answer

Pricing varies based on your organization's needs. Contact us at support@changemaker.im for a custom quote.

Factors that affect pricing:
- Number of workspaces
- Number of participants
- API usage
- Support level

Question 3

What is a workspace?

Accepted Answer

A workspace is an isolated environment for managing challenges and participants. Each workspace has its own:
- Challenges and participants
- Custom branding
- Reward configurations
- Access controls

Think of workspaces as separate programs or departments within your organization.

Question 4

Can I have multiple workspaces?

Accepted Answer

Yes, you can create multiple workspaces to organize different programs or departments.

Common use cases:
- Separate departments (Marketing, Engineering, HR)
- Different programs (Innovation, Employee Recognition)
- Regional teams (Americas, EMEA, APAC)
- Client-specific workspaces

Question 5

How do I invite team members?

Accepted Answer

Navigate to **Settings → Team** and click **Invite Member**. Enter their email and assign a role (Admin or Participant).

Invitation methods:
1. **Email invitations** - Direct invite to specific email addresses
2. **Bulk CSV upload** - Import multiple users at once
3. **Public enrollment links** - Share for open challenges

Question 6

How many challenges can I create?

Accepted Answer

There's no limit! Create as many challenges as you need for your programs.

We recommend organizing challenges by:
- Time period (Q1 Innovation Challenge)
- Department (Marketing Ideas)
- Theme (Sustainability Initiative)

Question 7

Can challenges have deadlines?

Accepted Answer

Yes, you can set start and end dates for challenges. Enrollments are automatically closed when a challenge ends.

Timeline options:
- **Start date** - When the challenge becomes visible
- **End date** - When submissions close
- **Review period** - Time for evaluating submissions
- **Award date** - When rewards are distributed

Question 8

Can I edit a challenge after publishing?

Accepted Answer

Yes, you can edit challenge details at any time. However, changes won't affect existing enrollments unless you explicitly update them.

What you can edit:
- Title and description
- Dates and deadlines
- Reward configurations
- Activities and requirements

Note: Notifying participants about significant changes is a best practice.

Question 9

What types of challenges are supported?

Accepted Answer

Changemaker supports various challenge types:

- **Innovation Challenges** - Collect ideas and solutions from participants with structured submission forms.
- **Skill-Building Programs** - Training and development challenges with quizzes and activities.
- **Community Initiatives** - Engage employees in social impact and volunteer activities.
- **Recognition Programs** - Peer-to-peer recognition and achievement tracking.

Question 10

How do participants join?

Accepted Answer

Participants can join through multiple methods:

1. **Email invitations** - Receive direct invite from admin
2. **Public enrollment links** - Click shared link
3. **Browse challenges** - Discover available challenges in workspace

Question 11

Can participants join multiple challenges?

Accepted Answer

Yes, participants can enroll in any number of challenges they're eligible for.

Participation tracking includes:
- Number of active enrollments
- Completion rate
- Total points earned
- Rewards received

Question 12

How do I track participant progress?

Accepted Answer

Use the admin dashboard to monitor:

| Metric | Description |
|--------|-------------|
| Enrollment status | Active, completed, withdrawn |
| Submission dates | When work was submitted |
| Completion rates | Percentage of activities done |
| Reward distribution | Rewards issued and claimed |

Access detailed reports in **Admin → Reports → Participants**.

Question 13

What is RewardSTACK?

Accepted Answer

RewardSTACK is our integrated rewards platform that handles:

- **Gift Card Distribution** - Digital gift cards from top brands delivered instantly via email.
- **Experience Rewards** - Subscriptions, courses, and entertainment options.
- **Points Systems** - Accumulate points and redeem for rewards of choice.
- **Custom Rewards** - Company-specific rewards and recognition.

Question 14

How are rewards distributed?

Accepted Answer

Rewards are automatically sent to participants via email when you issue them through the platform.

The process:
1. Admin issues reward (manual or automatic)
2. RewardStack processes the reward
3. Participant receives email with claim link
4. Participant redeems reward
5. Status updated in dashboard

Question 15

What reward types are available?

Accepted Answer

Common options include:

| Category | Examples |
|----------|----------|
| **Gift Cards** | Amazon, Visa, Target, Starbucks |
| **Experiences** | Netflix, Spotify, Udemy |
| **Gaming** | Steam, Xbox, PlayStation |
| **Food Delivery** | Uber Eats, DoorDash |
| **Custom** | Company swag, recognition badges |

Question 16

Is my data secure?

Accepted Answer

Yes, we use industry-standard encryption and security practices:

- SSL/TLS encryption for all data in transit
- Encrypted data at rest
- Regular security audits
- SOC 2 compliance
- Role-based access controls

Question 17

Who can see participant data?

Accepted Answer

Only workspace admins can access full participant data. Participants can only see their own information.

Access levels:
- **Admin** - Full access to all workspace data
- **Manager** - Access to assigned challenges only
- **Participant** - Own profile and submissions only

Question 18

Can I export my data?

Accepted Answer

Yes, admins can export all workspace data as CSV or JSON files from the Settings page.

Exportable data:
- Participant lists
- Challenge details
- Enrollment data
- Submission records
- Reward history
- Analytics reports

Question 19

What browsers are supported?

Accepted Answer

Changemaker works best on modern browsers:

| Browser | Status |
|---------|--------|
| Chrome | Recommended |
| Firefox | Fully supported |
| Safari | Fully supported |
| Edge | Fully supported |

We recommend keeping your browser updated to the latest version for the best experience.

Question 20

Is there a mobile app?

Accepted Answer

Not currently, but our web platform is fully responsive and works great on mobile browsers.

Mobile features:
- Responsive design for all screen sizes
- Touch-optimized interface
- Mobile-friendly submission forms
- Push notifications via browser

Question 21

How does billing work?

Accepted Answer

You're billed monthly based on your plan. Charges include:

| Component | Description |
|-----------|-------------|
| Platform subscription | Base monthly fee |
| Active participants | Per-user pricing |
| API usage | If applicable |
| RewardStack balance | Separate from platform fees |

Question 22

Can I cancel anytime?

Accepted Answer

Yes, you can cancel your subscription at any time. Your workspace will remain active until the end of your billing period.

Upon cancellation:
- Data retained for 30 days
- Export available during retention
- Pending rewards still processed
- No refunds for partial periods

Question 23

What payment methods do you accept?

Accepted Answer

We accept multiple payment methods:

- All major credit cards (Visa, Mastercard, Amex)
- ACH bank transfers
- Wire transfers (enterprise customers)
- Invoicing (enterprise customers)

Contact support@changemaker.im for enterprise billing options.

Question 24

How do I get help?

Accepted Answer

Multiple support channels are available:

| Channel | Details |
|---------|---------|
| **Email** | support@changemaker.im |
| **In-app Chat** | Available during business hours |
| **Documentation** | Browse guides at /docs |
| **Community** | Join our user community |

Question 25

What's your response time?

Accepted Answer

We respond to support requests based on priority:

| Priority | Response Time |
|----------|---------------|
| **Critical issues** | 2 hours |
| **Standard requests** | 24 hours |
| **General questions** | 48 hours |

Include relevant details (workspace, challenge, error messages) in your support request for faster resolution.

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Our team is here to help. Reach out through any of these channels:

- **Email**: support@changemaker.im
- **In-app Chat**: Available during business hours (9 AM - 6 PM EST)
- **Documentation**: Browse our comprehensive guides at /docs

Frequently Asked Questions

General
2

Workspaces
3

Challenges
4

Participants
3

Rewards
3

Security & Privacy
3

Technical
2

Billing
3

Support
2